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AiSpeed Industry Limited.

 

Effective: March, 2008

 

Last Update: March 2008

What is AiSpeed?
AiSpeed is a registered trademark of AiSpeed Industry Limited, a new Chinese manufacturer and exporter of fiber optics, Test equipment, RF and LAN products.

What does AiSpeed offer?
We specialize in fiber optic product and Test equipment.

Our web site is our part catalog, so if you can’t see it on our website then contact us!
Most equipment sold on www.AiSpeed.com.cn is sold at 50-90% off retail prices

What are your working hours?
Monday-Friday, 9:00-18:00 (Beijing time, GMT+08:00).

How do I send an inquiry?
The most efficient way is to forward your inquiry to our e-mail address. For convenience, you can also leave the message in the Product Catalog section of our website next to the product that you are interested in. Please, input your name, country, e-mail, phone, product specifications and desired quantity. A designated manager will get back to you within 48 hours.

What about product pricing and specifications?
Prices and specifications are subject to change without notice. AiSpeed reserves the right to correct any typographical errors. The final prices and specifications are reflected in the PI (proforma invoice), which is issued in response to your purchase order.

What kind of quotes do you give?
We quote USD/EURO prices FOB ShenZhen / HongKong. The freight is calculated separately based on transportation means, size and weight of shipment.

Do you provide free samples?
Yes, some low-value items are offered as samples free of charge. A buyer assumes all shipping costs in any case.

What is a minimum order amount?
A regular (not sample) order should be, at least, USD$5,000. However, a sample order has no such limitation. A MOQ (minimum order quantity) may also be applicable (depending on product type).

How do I pay?

We accept T/T in advance payment. Normally, we require 30% down payment at the time of order and 70% before shipment. In some cases, we accept L/C, or provide credit to the most valued and reliable customers. We also accept Paypal and Escrow payments.

Which transportation method could I select?
By express, by air, by train, or by sea. You appoint a forwarder, or we choose the best one for you.

How do you keep my contact information secure?
We take our customers' information seriously and keep it confidential. We won't sell, trade or rent any of your personal information. The only time we may disclose specific individual information is if we reasonably believe that it's necessary to comply with applicable laws or regulations or to protect the interests of AiSpeed Industry Limited, our Web sites, or our Web site guests.

What is your product warranty policy?
All AiSpeed products carry a 12 to 48-month warranty. Different equipments will have different warranty terms, please contact us.


What shall I do if I encounter a problem with products bought from you?
Please, don't open or try to fix the problem yourself. Contact an appropriate manager without delay, submit inspection report or problem description. We will do our best to help you solve the problem or replace the product.

Can I become an exclusive distributor of AiSpeed products in my area?
Yes, it is possible if we don't already have a representative in your country (region). The best start is to prove your good intentions with several regular orders over a period of time.

Can you supply OEM products under my brand?
To Fiber optic products, In some rare cases, depending on our relationship and annual volume ordered. As a rule, we sell all products under AiSpeed brand name.

How can you change your information or opt out of receiving information about new products and promotions from us?

If you want to update your information or remove yourself from any of our email or regular mailing lists, simply email us. We'll. Please note that your request to be removed from mailing lists might take up to four (4) weeks to become effective.

Questions:
If you have any questions or comments about our personal information practices or about this Privacy Policy, please feel free to send us an email sales@aispeed.com.cn or write us at:


AiSpeed Industry Limited.

Tel: 86-755-86062679

10B, JIN CHENG GE

JIN TAO YUAN TOWER, No.193,

TAO YUAN ROAD, NANSHAN, SHENZHEN,518052 CHINA

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